And SW Was Wrong Why?

Southwest apologizes to mom on Calif. flight
Fri Oct 30, 10:39 pm ET

SAN JOSE, Calif. – A spokesman for Southwest Airlines says the carrier has apologized to a mother who was kicked off a plane along with her unruly 2-year-old earlier this week.

Spokesman Chris Mainz said the airline called Pamela Root on Friday to apologize. He says Root also will receive a refund and a $300 travel voucher.

The crew bounced Root and her son Adam off the San Jose-bound flight because passengers could not hear preflight safety announcements.

Root says she was confident Adam's screams of "Go! Plane! Go!" and "I want Daddy!" would subside after the plane took off Monday in Amarillo, Texas.

The 38-year-old mom said she hoped to be compensated for the portable crib and diapers she had to buy for the extra night away from home.

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Hmmm. They're in Amarillo, TX. So where'd they stay the night before they boarded? They didn't need a portable crib for that night, so why for this night? Most hotels can provide this amenity anyway. Nice excuse to get a new baby accessory for free. Reimbursed for diapers? Wouldn't she have had to spend money on diapers anyway, at some point in time? I say big KUDOS to SouthWest Airlines for having the cajones to do what most of us wish was done more often. Control your child or get off the plane, lady. Or off the bus or out of the store.